Return & Refund
- Return Eligibility : You may return items within 14 days of receiving your order.
- To be eligible for a return, the jewelry must be unused, in its original packaging, and in the same condition as when you received it.- Custom or personalized items are non-returnable.
- Include your order number and reason for the return in your email. - Once approved, you will receive instructions on how to return your item.
- Return Shipping- You are responsible for the return shipping costs unless the item is defective or the return is a result of our error.- We recommend using a trackable shipping service or purchasing shipping insurance to ensure the item is returned safely.
- Refund Process- After we receive and inspect the returned item, we will process your refund.
- Refunds will be issued to the original payment method within 5-7 business days.- Shipping costs are non-refundable.
- Exchanges- We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order.
- Defective or Incorrect Items- If you receive a defective or incorrect item, please contact us immediately at [info@elnorajewels.com]
- We will arrange for a replacement or a full refund, including return shipping costs.